Refund policy

Returns

Your orders are carefully packed for protection during shipment and to arrive in the best condition possible. If, for any reason your order does not arrive in perfect condition or you are not completely satisfied with any of our products, please do not hesitate to contact us at hello@ozchiladoz.com 

 

Due to strict food handling regulations, we are unable to exchange products or accept returns unless there is a product fault. You are entitled to a replacement or refund for a major fault or failure. You are also entitled to have the goods or replaced if the goods fail to be of acceptable quality.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ozchiladoz.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ozchiladoz.com